FAQs
The most frequently asked questions about CORGI HomePlan cover.
HomePolicy works with B&B and guest houses. Due to the size and nature of these, all our policies are rated accordingly. Please call us today to get an engineer to pop down and give you a quote
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 02089878031.
We also cover radiators and heating controls supplied by domestic mains gas boilers.
We do not cover:
- LPG, Oil fired, solid fuel or electric boilers and heating systems.
- Back boilers or dual purpose boilers such as AGA or Rayburn.
- Central heating and/or controls specifically designed for piped or electric underfloor systems.
Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 02089878031 to answer any questions you may have.
Yes, simply enter the promotional code you received into the box “promo code” at checkout (online) and follow the on screen prompts. If you have any problems or questions, please call our sales team on 02089878031.
Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones.
Yes, During your booking you will have the opportunity to request either a morning or afternoon appointment.
Once you have signed up successfully, full details of your cover will be emailed to you outlining what you need to know.
We cover all types of houses and flats.
The claims limits are as follows:
- Central Heating Boiler and Central Heating System – A combined limit of £2000 per claim. Please note, Central Heating Boiler cover claims are limited to £300 per claim in the first three months of cover when taking out your very first policy.
- Plumbing and electrics – £2000 per claim.
Where included in your policy the limits are as follows:
- Taps and Toilets – £2000 per claim.
- Water Supply Pipes – £2000 per claim.
- Gas Supply pipes – £2000 per claim.
- Internal Drains – £2000 per claim.
Boiler replacement
- If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,500 for the boiler replacement
- If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement
- We will not replace a boiler which is deemed beyond economical repair during the first 6 months following the Initial Policy Start Date.
For further information, please refer to the full policy terms and conditions.
Yes.
For B&B please call our office on 02089878031 for further information.
HomePolicy is London Based. We aim to be Londons go to company for property home cover. Our concentration is fixed on London and north Kent currently.
Please call the office on 02089878031 for further information if required.
An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling the Office on 02089878031. If you choose to pay annually it may be possible to bring forward your annual boiler service or Landlords Gas Safety Report.
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
If you choose to take out one of our policies with a fixed £50 excess, then you will be charged £50 for each callout. This charge does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service or Landlord Gas Safety Report.
Policy 3 with or without an excess charge will still be required to pay an excess for external drain callouts of £50. If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 02089878031 for more details.
If you cancel the policy within 14 days of the date you signed up, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time. However cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
You should be able to cancel and switch to HomePolicy. For more information, please call our office on 02089878031.
Your HomePolicy policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
Can’t find an answer?
Get in touch with our customer support team who will be able to help you.
