HomePolicy works with B&B and guest houses. Due to the size and nature of these, all our policies are rated accordingly. Please call us today to get an engineer to pop down and give you a quote

Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.

In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)

If you choose to take out one of our policies with a fixed £50 excess, then you will be charged £50 for each callout. This charge does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service or Landlord Gas Safety Report.

Policy 3 with or without an excess charge will still be required to pay an excess for external drain callouts of £50. If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 02089878031 for more details.

If you cancel the policy within 14 days of the date you signed up, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time. However cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.

You should be able to cancel and switch to HomePolicy. For more information, please call our office on 02089878031.

Your HomePolicy policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.