Do you have a leak in your property? Has the leak damaged your property? Can you control the leak? Below is advice and a guide on how to stop the flow of water and help prevent further damage to your property.

If you do not wish to follow the instructions below Call 02089878031 or WhatsApp 07715554525 to get a Rapid Response HomePolicy engineer to your property NOW

Stopping the flow of water

If you can not contain the water leak – locate and close the water supply stop tap by turning the tap handle in a clockwise direction. If you can not find the stop tap, please follow the guide below;

The stop tap (water main stop cock) is normally situated under the kitchen sink, or under the stairs. It could also be under the wash hand basin, beside the toilet or under the bath if you’re stop tap is in the bathroom. The cold main stop tap could also be located external to the property maybe in an out building but most of the time we do find a means of cold main water isolation outside the front of the property, normally on the footpath before entering your property boundary.

  1. Once you have located the stop tap, close the stop tap fully by turning the tap handle clockwise until you can’t turn it any further. By closing the tap this will reduce and eventually stop the water flow, ensuring your property’s safety from water damage. Be mindful when locating your outside stop cock as you may have a newer type of water stop tap which only requires a quarter of a turn to turn your water off. You should be able to feel when off but a good indication is your stop tap would probably be plastic in this event.
  2. If you have a cold water storage tank, the water may still leak even after you’ve closed the stop tap.
  3. Check if there is a stop tap on the water tank and close this tap if applicable. This will restrict the water flow, stopping the leak.
  4. If required, open all your hot and cold water taps to drain the remaining water from the plumbing and central heating system.

Then call a gas safe registered engineer or plumber. Or, if you have cover with HomePolicy, call 02089878031 or Join HomePolicy

Can the leak be contained – can you place a container under the leak?, this will contain the water and reduce or prevent any damage which could be caused by the offending leak.

Then call a gas safe registered engineer or plumber. Or, if you have cover with HomePolicy, call 02089878031 or Join HomePolicy

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