BOILER, PLUMBING, ELECTRICS, DRAINAGE See Cover Options

Policy 32024-04-11T07:09:56+01:00

Policy 3

Policy 3 is our complete package. We help to protect your boiler, plumbing, electrics or a drainage break down. Our engineers are at hand 24/7 365 for your time of need.

Includes

  • Boiler & central heating

  • Annual boiler service OR

  • Annual Landlords Gas Safety Report

  • Plumbing

  • Electrics

  • Gas supply pipe

  • Water supply pipe

  • Internal drains

  • Boiler replacement

  • Taps and toilets

  • Priority emergency helpline

What is call out excess?

from

£25.00

/month

Excess Charges2021-10-12T15:16:35+01:00

If you choose to take out one of our policies with a fixed £50 excess, then you will be charged £50 for each callout. This charge does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service or Landlord Gas Safety Report.

Policy 3 with or without an excess charge will still be required to pay an excess for external drain callouts of £50. If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 02089878031 for more details.

Plan details

All our engineers are fully qualified, insured and 24/7.

Boiler & central heating

  • Gas fired central heating boiler, flue and controls
  • Thermostats, heating controls, circulating pumps and motorised valves
  • Time clock or programmer
  • Hot water, feeds, expansion tanks, cylinders and immersions
  • Radiator and valves
  • Pipes and fittings

Annual boiler service

  • A visual check of the boiler
  • The boiler being fired safely to identify any working faults
  • A flue gas analysis efficiency test
  • Opening up the boiler and inspecting it, if necessary
  • Checking the flue and ventilation are in accordance with Gas Safety (Installation and Use) Regulations
  • Checking and adjusting the system pressure
  • Cleaning the condensate trap
  • Visually checking and bleeding radiators, if necessary
  • A visual check of the hot water cylinder
  • Confirmation in writing that the service has been carried out

Annual Landlords Gas Safety Report

  • Check up to 3 Gas appliances within property
  • Checks include appliance function, safety of use and availability as per Gas Safety (Installation and Use) Regulations
  • Tightness test of gas supply

Plumbing

  • The hot and cold water pipes internal to your home between the stopcock and your taps or appliances
  • up to £2,000 claim limit

Electrics

  • Electrical circuits
  • Fuse box
  • Circuit breakers
  • Sockets and light fittings
  • up to £2,000 claim limit

Gas supply pipe

  • Gas supply pipes located in your home, which supply the central heating boiler and other gas appliances, that connect your home to the gas mains supply
  • up to £2,000 claim limit

Internal drains

  • Blocked or leaking internal drains and waste pipes
  • up to £2,000 claim limit

Boiler replacement

  • If boiler is less than 7 years old at the initial policy start date and less than 7 years old at renewal, we will pay up to £2,500 for the boiler replacement
  • If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement

Taps and toilets

  • Leaking taps and running toilets
  • Ball cocks, syphons and valves
  • Replacement of non-ceramic tap washers/cartridges
  • up to £2,000 claim limit

This Policy entitles you to a Landlords Gas Safety report OR Boiler Service.

  • Claims in the first 30 days. This is to prevent claims on pre-existing problems and to keep premiums low
  • Pre-existing, system design or installation faults
  • Underfloor heating and controls
  • Boiler repairs above £300 (per claim) in the first three months of your cover
  • Damage caused by weather or freezing
  • Boiler replacement of boilers 7 years old or over at the initial policy start date or at policy renewal date
  • The boiler will not be replaced during the first 6 months following the initial policy start date
  • The first £50 of any claim, if you have chosen a policy with a £50 excess
  • Damage caused by or arising from sludge, scale and other debris in the central heating system and related pipework
  • Damage arising as a result of disconnection from, re-connection to or interruption of the gas, electricity or water mains services to your home
  • Electrical “Terminal Ends” (for example such as light bulbs, extractor fans, electric showers, domestic appliances)
  • Damage caused when your home is unoccupied for more than 30 days in a row
  • Any water supply pipe outside the boundary of your home or for which you are not responsible, or fresh water pipes beneath or inside any building or outbuilding.
  • Shared drains
B&B and guest house2022-01-11T10:13:53+00:00

HomePolicy works with B&B and guest houses. Due to the size and nature of these, all our policies are rated accordingly. Please call us today to get an engineer to pop down and give you a quote

When will my boiler be serviced or GSR complete.2021-10-12T15:12:34+01:00

Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.

What are your response times?2021-10-12T15:13:55+01:00

In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)

Are there any callout or excess charges?2021-10-12T15:17:26+01:00

If you choose to take out one of our policies with a fixed £50 excess, then you will be charged £50 for each callout. This charge does not apply to subsequent visits made within 30 days to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service or Landlord Gas Safety Report.

Policy 3 with or without an excess charge will still be required to pay an excess for external drain callouts of £50. If your boiler is 7 years or older at the inception of cover you will also pay a £50 excess for boiler callouts. An excess waiver for an additional £2 per month may be purchased for boilers over seven years old for boiler callouts – please call our sales team on 02089878031 for more details.

 

Am I tied into a contract?2022-01-11T10:15:37+00:00

If you cancel the policy within 14 days of the date you signed up, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time. However cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.

What if I already have a home emergency plan elsewhere?2021-10-12T15:21:25+01:00

You should be able to cancel and switch to HomePolicy. For more information, please call our office on 02089878031.

When does my cover start?2021-10-12T15:22:43+01:00

Your HomePolicy policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.

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